We’re Lit, Inc.
FAQ’s
Q: Is the silver inside of the wick made from lead?
No, it's zinc. It burns cleaner and doesn’t put the harmful toxins in the air like lead does. Wicks are very important when making a decision in purchasing a candle. Without a metal core the wick can tip over when the gel or wax becomes liquid and start heating the glass container. Even tempered glass can crack or explode from too much heat.
Q:
How does gel and wax burn times compare?
Gel candles burn much longer and cleaner than wax or soy when made right. Gel
burns at a higher temperature than wax or soy. What this means is if you put gel
in one pot and wax in another and heat them the wax would catch on fire at 200+
degrees and the gel would catch on fire at 500+ degrees. These are called “fire
points”.
Q:
Is the smoke harmful to your health?
Gel candles burn smoke-free and are not harmful to your health. They are made
from 96% white mineral oil “baby oil”. If a gel candle doesn’t burn smoke free
there are a few reasons why: 1) The wick maybe too long, blow out the candle and
wait for it to cool down then trim the wick and re-light. 2) It may be a
“mystery gel” not patented, if this is the case maybe the candle was made for
décor and not actual usage. 3) There may be too much fragrance used, fragrance
is highly flammable.
Q:
What is the gel made of?
The gel is made of specially selected and processed white mineral oil, and mixed
with 4% “trade secret” a type of polymer that gives the gel a transparent
rubbery texture similar to Jell-O.
Q:
Do we make our own gel?
No, we purchase our gel from the only authorized manufacturer, Penreco. Penreco
has a patent on the gel and is the only authorized manufacturer of this product
in the United States. Many have tried to duplicate their product illegally and
have produced dangerous and unstable gels. Furthermore, Penreco does not sell
the gel outside of the United States. So if your candle was manufactured outside
of the U.S. it most likely wasn’t made with Penreco gel.
Q:
Will the gel be damaged in extremely hot or cold environments, like Florida or
Alaska? No, the
gel is highly resistant to extreme temperatures. Although, if it is really warm
like inside a car on a very hot day and the candle is sitting on its side it is
possible that it will ooze out of the candle slightly. On a very cold day if a
candle is by a drafty window or cool environment the gel may shrink away from
the glass causing a slight gap or air bubble between the glass and the gel.
Q:
Are the gel candles refillable?
The majority of our candles are refillable. Once they have been burned, you can
place refills in the center and use them over and over again. The ability to use
them forever makes them the ideal gift or home accent. The ones that are not
refillable are: Votives, Triangles, Tall Shots and most of the drink
candles.
Q: Where can I purchase refills? Gel refills can be purchased thru our web site: www.werelit.com. The refills look just like a tea light but they are also hand made and are filled with penreco patented gel and zinc core wicks.
Q: Are your candles machine made? All of our candles are individually designed and hand made in the USA. No two candles are exactly alike because we use real foliage, roses, orchids & fruit. Our highly skilled artist are the best in the world!
Q: Is all the foliage real? All the roses, orchids, fruit, leaves, cinnamon sticks, pine cones and other foliage we use are real except our daisy candles are from silk flowers! We use only the finest ingredients when making our candles. Each one is hand made with pride in the USA! Individual attention is given to every candle that leaves our factory. That our promise to you!
For additional information please call 1-888-293-7354 or email us: info@werelit.com
Exquisite Candles for Elegant Lifestyles!