We’re Lit Inc. Terms & Conditions

Hours of Operation

Our Warehouse is open Monday - Friday 8:30 am to 4:30 pm Central Time.
We are closed on Saturday, Sunday, & major holidays. 

If you are a local customer and wish to save shipping costs, you may call to arrange for an order pickup. Order pick ups and deliveries are by appointment only and orders must be placed allowing 48 hours for picking up.

We are open to the public and you are welcome to visit our showroom to see our candles up close and in person.  We ask that you call before visiting so that we can afford you personal attention.

Freight

All orders are shipped FOB Lake Zurich, IL. We will ship via UPS unless the order is large enough to be delivered by a trucking company or unless otherwise directed. Shipping is only Monday – Friday excluding major holidays. Saturday, Sunday & major holidays are not considered business days by the carrier & can’t be counted towards your total ship time. Depending on where you are located your order could be traveling 1 to 7 days in transit. Processing time in our warehouse is not included in this transit time. If you need your shipment by a certain date, please contact us so that we may help you decide on the best delivery option. Overnight, 2 Day and 3 Day deliveries are available should you need expedited service. Your shipping charges will be adjusted accordingly for expedited services as noted in the shopping cart. We will notify you by email or phone for your approval if these charges exceed US$5 of what the cart estimated.  If the charges do not exceed US$5 the additional charges will be added to your credit card at time of billing.

We gladly accept International Orders and ship with UPS or USPS.

Prices

Because are candles are made with commodities that are subject to price fluctuation our prices are subject to change without notice. If we have your email address we will do our best to notify our customers whenever possible of upcoming price changes. All prices shown are in U.S. Dollars.

Processing Time

Normal order processing time is 2-3 days... large orders and orders closer to the holidays may require a slightly longer processing time.  We will do our best to post processing time changes on the website if possible.

Claims

Discrepancy claims: Please notify us within 5 days of receipt of goods if there is a discrepancy in your order. We take extra steps to have your order verified before shipping to prevent discrepancies. You can either call us at 888-293-7354 or email us at claims@werelit.com

Damage claims: On occasion, no matter how well a package is packed, there may be damages beyond our control. YOU MUST CONTACT US IMMEDIATELY TO REPORT A DAMAGE. It is very important that you save all of your original packaging materials in order to file a claim.  You can either call us at 888-293-7354 or email us at claims@werelit.com. We must provide proof of breakage to the carrier in order to receive claim payment. It is imperative all original packaging materials are saved. If the package with all original packaging materials cannot be inspected the carrier will not pay a claim to us. We will not replace breakage due to carrier at our expense. All items leave us in excellent condition and our responsibility for the safety of the package ends when it leaves our hands. All claims must be made within 5 days of receipt of goods.

Invalid Shipping Address & Incomplete shipping address: Please check and double check the "delivery" address that you provide us. If the address is invalid or incomplete you are responsible for any charges billed by the carrier for the package/s. Please be sure to add Suite #'s, Apt #'s, etc.  If the carrier has to do what is called an "address correction" due to incomplete or invalid information provided by you, they can and do access fees of $5 - upwards and on average it is $5 to $10 per package.  Leaving off a Suite or Apt # will incur such a charge.

As with any internet or mail order business, unless it is a key entry error on our part we can not and are not expected by the credit card companies to absorb these fees and you will be responsible for such additional fees.

Since the carriers are getting very strict about these address changes and also very expensive, we are very careful to use the information you provide and ask that you do the same. You are emailed a confirmation directly from the shopping cart containing the same information we receive. Please review this invoice carefully to ensure you have entered everything correctly. Please notify us immediately if you note an error in the information you provided.

Redirecting packages in Transit: If you call the shipping carrier and have the package rerouted to you at another address other than the address you provided, the carrier will charge us additional shipping fees which will be accessed to you.

Refused Packages: If you refuse a package upon delivery with the carrier that has been delivered in good condition according to the good faith agreement, you will be responsible for and charged for all shipping charges incurred as well as a 20% restocking fee.

 Payments

We accept payments in the form of Visa, MC, Discover American Express, PayPal, Cashier’s Checks & Money Orders.

We are not responsible for delays in order processing due to declined credit cards or waiting for PayPal checks or personal checks to clear.

If your credit card is declined we will notify you by email as soon as possible regarding the problem. Sorry but due to excessive fraudulent and declined orders, we do not and can not call on customers for whom credit cards are declined. We take the added step of verifying through your particular merchant that the card is indeed unacceptable and there is no error in the processing systems. Then we notify you through the email address provided immediately.

Illinois Residents

Illinois residents must supply us with a State Resale Tax Certificate and # to qualify as Tax Exempt. Residents who do not supply this information and keep it updated and on file with us, will be charged State Sales Tax. 

Return Policy & Guarantee

Returns: What an odd thought...a return policy??!! Our intention is to offer products that you'll love so much that you'll want more and more...not to return them! Fair exchange, replacement, or refund will certainly be extended if appropriate to the situation. Unused standard stock items can be returned within 30 days for a refund minus a 20% restocking fee. Sorry, custom ordered pieces cannot be returned for a refund. You will be responsible for the return shipping charges. Returns are accepted only when a valid authorization number is issued. You can either call us at 888-293-7354 or email us at claims@werelit.com.

Guarantee: We’re Lit Inc. offers 100% guarantee on products. If you receive a defective product, contact us for a replacement item. We take pride in our products and thrive to satisfy all customers. 

Backorders

All items not shipped are automatically backordered unless otherwise requested.

Privacy Policy

We're thrilled that you have chosen our products for your personal use and special gift selections....and we want to keep you all to ourselves! We have no intention of sharing your personal or private information with anyone, anywhere, anytime.

Liability Disclaimer

We’re Lit Inc. will not be responsible for any damages or losses of any kind due to the use of our products. It is your responsibility to follow ALL burning instructions carefully. We’re Lit Inc.’s maximum liability will be the amount paid for the product. Your purchase from We’re Lit Inc. signifies your acceptance of these terms and policies.

While we have made every effort in our manufacturing to bring you the safest candle in the world -- NEVER LEAVE A BURNING CANDLE UNATTENDED!

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.